Thank you for visiting the Tolls by Mail website. Conduent State & Local Solutions,
Inc. (“Conduent”) maintains this website on behalf of the New York State Thruway Authority, Metropolitan Transportation
Authority Bridges & Tunnels (collectively, “New York Authorities”) and the Port
Authority of New York & New Jersey (all collectively, “Authorities” or “Authority”). This website is designed to
make it easier and more efficient for individuals and businesses to get information about Tolls by Mail and to maintain
their Tolls by Mail accounts. The Authorities and Conduent recognize that it is critical for individuals and businesses to be
confident that their privacy is protected when they visit the Tolls by Mail website.
For the purposes of this policy, “personal information” means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. The Authorities and Conduent only collect personal information about you when you provide that information voluntarily by sending an email or by initiating an online transaction, such as paying a Toll Bill or modifying an existing Tolls by Mail account.
Information Collected Automatically When You Visit this Website
When you visit this website, the Authorities and Conduent automatically collect and store the following information about your visit:
The Authorities and Conduent use the information that is collected automatically to improve this website's content and to help the Authorities and Conduent understand how users are interacting with the website. The Authorities and Conduent collect this information for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and the Authorities and Conduent do not sell or otherwise disclose the information collected from this website for commercial marketing purposes.
Cookies are simple text files stored on your web browser to provide a means of distinguishing
you, the Authorities and Conduent may use “session cookies” to enhance or customize your visit to this website. Session
cookies can be created automatically on the device you use to access this website. These session cookies do not
contain personal information and do not compromise your privacy or security. The Authorities and Conduent may use the
cookie feature to store a randomly generated identifying tag on the device you use to access this website. A
session cookie is erased during operation of your browser or when your browser is closed.
At times you may be asked if you would like to personalize this website by allowing the Authorities and Conduent to store a “persistent cookie” on your computer’s hard drive. This persistent cookie will allow the website to recognize you when you visit again and tailor the information presented to you based on your needs and interests. The Authorities and Conduent use persistent cookies only with your permission.
The software and hardware you use to access this website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.
Information Collected When You Email this Website or Initiate an Online Transaction
During your visit to this website you may send an email or submit a feedback form to the Authorities and Conduent. If so, the Authorities and Conduent will collect your email address and the contents of your message. The information collected is not limited to text characters and may include audio, video and graphic information formats included in the message. The Authorities and Conduent may use your email address and the information included in your message to respond to you, to address issues you identify, to improve this website, or to forward your message to another State agency or authority for appropriate action. The Authorities and Conduent do not collect your email address for commercial purposes and the Authorities and Conduent do not sell or otherwise disclose your email address for commercial purposes.
During your visit to this website you may initiate a transaction such as Viewing, Paying or Resolving your Toll Bill. The Authorities and Conduent may use the information, including personal information, that you volunteered by paying a Toll Bill or modifying your Tolls by Mail account. The Authorities and Conduent may disclose such information for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.
The Authorities and Conduent do not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the Authorities and Conduent will treat personal information submitted in an email or transaction as though it was submitted by an adult, and such information may, unless exempted from access by federal or State law, be subject to public access. The Authorities and Conduent strongly encourage parents and teachers to be involved in children’s Internet activities and to provide guidance whenever children are asked to provide personal information online.
Information and Choice
As noted above, the Authorities and Conduent do not collect any personal information about you during your visit to
this website unless you provide that information voluntarily by sending an email, submitting an online form, or
initiating an online transaction such as paying a Toll Bill or modifying an existing Tolls by Mail account. You may choose not to send the Authorities and Conduent an email, submit an online form or initiate an online
transaction. While your choice not to participate in these activities may limit your ability to receive specific
services or products through this website, it will not prevent you from requesting services or products from the
Authorities and Conduent by other means and will not normally have an impact on your ability to take advantage of other
features of the website, including browsing or downloading publicly available information.
Disclosure of Information Collected Through This Website
For the New York Authorities, and Conduent when acting on behalf of the New York Authorities, the collection of
information through this website and the disclosure of that information are subject to the provisions of the New
York State Internet Security and Privacy Act. The Authorities and Conduent will only collect personal information
through this website or disclose personal information collected through this website if the user has consented to
the collection or disclosure of such personal information. The user’s participation in an online transaction
resulting in the disclosure of personal information to the Authorities and Conduent, whether solicited or unsolicited,
constitutes consent to the Authorities’ and Conduent’ collection and disclosure of the information for the purposes for
which the user disclosed the information to the Authorities and Conduent, as was reasonably ascertainable from the
nature and terms of the transaction.
However, the Authorities and Conduent may collect or disclose personal information without user consent if the collection or disclosure is: (1) necessary to perform the statutory duties of the Authorities, or necessary for the Authorities to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order, subpoena or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person.
Further, for the New York Authorities, and Conduent when acting on behalf of the New York Authorities, the disclosure of information, including personal information, collected through this website is subject to the provisions of the New York State Freedom of Information Law and the New York State Personal Privacy Protection Law.
The Authorities and Conduent may disclose personal information to federal or state law enforcement authorities to enforce the Authorities’ and Conduent’ rights against unauthorized access or attempted unauthorized access to the Authorities’ and Conduent’ information technology assets or against other inappropriate uses of this website.
Retention of Information Collected Through this Website
In general, the Authorities’ and Conduent’ Internet services logs, comprised of electronic files or automated logs
created to monitor access and use of Authority and Conduent services provided through this website, will be retained for
30 days and then destroyed. Information, including personal information, that you submit in an email or when you
initiate an online transaction such as paying a Toll Bill or and modifying an existing Tolls by Mail account, is retained in accordance with the records retention and disposition schedule established for the records
of the program unit to which you submitted the information.
Access to and Correction of Personal Information Collected Through this Website
Any user may submit a request to the Privacy Compliance Officer of the Authority that maintains the user’s account
to determine whether personal information pertaining to that user has been collected through this website. Any such
request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the
user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally
known only to the user, or similar appropriate identification. The address of the Privacy Compliance Officer for
each Authority is:
Privacy Compliance Officer
New York State Thruway Authority
200 Southern Boulevard
Albany, NY 12209
Privacy Compliance Officer
Metropolitan Transportation Authority
New York, NY 10004
Privacy Compliance Officer
Port Authority of New York & New Jersey
150 Greenwich Street
New York, NY 10007
The Privacy Compliance Officer shall, within five (5) business days of the date of the receipt of a proper request: (i) provide access to the personal information; (ii) deny access in writing, explaining the reasons therefore; or (iii) acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.
In the event that a New York Authority has collected personal information pertaining to a user through this website and that information is to be provided to the user pursuant to the user’s request, the Privacy Compliance Officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the New York State Public Officers Law.
Confidentiality and Integrity of Personal Information Collected Through this Website
The Authorities and Conduent are strongly committed to protecting personal information collected through this website
against unauthorized access, use, or disclosure. Consequently, the Authorities and Conduent limit employee access to
personal information collected through this website to only those employees who need access to the information in
the performance of their official duties. Employees who have access to this information are required to follow
appropriate procedures in connection with any disclosure of personal information.
In addition, the Authorities and Conduent have implemented procedures to safeguard the integrity of their information technology assets, including, but not limited to, authentication, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of the Authorities’ and Conduent’ continuing commitment to the security of electronic content as well as the electronic transmission of information.
For website security purposes and to maintain the availability of the website for all users, the Authorities employ software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.
or warranting as fail proof the security of information provided through this website.
In order to provide users with certain information, the Authorities and Conduent may provide links to the websites of
local, State, and federal government agencies, and to the websites of other organizations. A link does not
constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or
accessibility of that website. Once you link to another website from this website, including one maintained by the
State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet
2016 Tolls by Mail New York