Custom license plates sometimes have letters arranged vertically in front of the number. These vertical letters are part of the license plate number. If you have a plate with letters in front, enter the vertical part of the plate number first, then the rest of the number.
For example, DAV999 is the number of this license plate:
Sometimes the vertical part is after the number. In this case, enter the number first, then the letters top to bottom. Just remember: left to right, top to bottom.
For example, 234HT is the number of this license plate:
Sometimes we require your license plate type/registration class along with your license plate number. NY residents can locate their three character registration class on the registration document above the plate number.
Some vehicle rental, leasing, and loaner (rental) companies have E-ZPass accounts so it is possible that transactions that occurred more than 48 hours ago may have posted to the rental company's E-ZPass account. You may attempt to pay for these transactions by completing the Pay Toll Now service, however any transactions that may have posted to the rental company's E-ZPass account are subject to the terms of the rental company's agreement.
If your rental vehicle was equipped with an E-ZPass you activated, please do not use the Pay Toll Now service.
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INQUIRIES AND CORRESPONDENCE
Tolls by Mail Payment Processing Center
PO Box 15183
Albany, NY 12212-5183