FAQ Result
I received a notice from a Collection Agency regarding unpaid tolls. What should I do?
You can pay your toll now by visiting the Pay Toll Now link or the registered owner of the vehicle will receive a Toll Bill in the mail in approximately 30 days or less depending on the frequency of travel. The Toll Bill will explain several ways in which you can pay. You can continue to use the Tolls by Mail option on the Henry Hudson and Tappan Zee Bridges.
How does "Tolls by Mail" work?
Toll Bills will be sent to the registered owner of the vehicle, using the address provided by the relevant state motor vehicle office, an updated address provided by the United States Postal Service, or a customer provided address. Toll Bills will be sent periodically, depending upon your travel frequency and the amount of your accumulated tolls.
I rented a vehicle and drove over a Tolls by Mail facility. How can I pay my toll?
If your travel occurred less than 48 hours ago, you may attempt to pay this transaction by visiting the Pay Toll Now link. Some rental car/leasing companies have E-ZPass accounts so some transactions occurring more than 48 hours ago may have already been charged to the rental car company. In this case, you will be subject to the terms of your rental agreement.
I moved but haven’t updated my address with DMV yet. How can I pay my toll?
If you have already traveled over a Tolls by Mail facility, you can use the Pay Toll Now link to pay your toll using license plate information and date of travel. However, you are required to update your address with the DMV.
Can you send my Toll Bills by email?
Yes, when paying your Toll Bill online or through the paper payment slip, please provide your email address for future trips. We will also use this email address for other important notifications.
I own multiple vehicles. Why am I getting separate Toll Bills for my vehicles?
A common reason for receiving multiple Toll Bills is that the registered owner information is not the same. For example, a married couple registered their vehicles under separate names. You may contact the Customer Service Center to consolidate future Toll Bills. Please note that there is a limit of 4 vehicles for a private customer.
I have an E-ZPass account. Why did I get a Toll Bill?
There are two main reasons why an E-ZPass customer receives a Tolls by Mail Toll Bill instead of the toll transaction posting to an E-ZPass account.
1. A valid E-ZPass Tag was not detected in the vehicle. This can occur when the Tag is placed on the vehicle dashboard, is held by the customer, or the customer forgets the Tag.
AND
2. The license plate number that received the Toll Bill was not listed on the E-ZPass account at the time of the toll transaction. In most cases had the license plate number been listed on the E-ZPass account, the toll would have been posted to the E-ZPass account. It is important that all vehicles using an E-ZPass Tag are listed on an E-ZPass account.

E-ZPass Customers Not Serviced by E-ZPass New York: Unfortunately you cannot pay this Toll Bill using your E-ZPass account. You may pay this Toll Bill online at this website and click on Pay Toll Bill above, or mail in your payment using the coupon on the Toll Bill. To avoid future Toll Bills, please add your license plate number(s) and state to your E-ZPass account.

I have already paid my Toll Bills. Where can I go to view the details?
Go to PAY TOLL BILL and enter your Toll Bill number and license plate number. Click on Toll Bill History or Toll Bill Transactions on the left side menu to get to the transaction details.
I received a Toll Bill but it was not my vehicle. What should I do?
Please see the back of the Toll Bill under the "To Dispute this Toll Bill" section and follow the instructions provided. Please be sure to attach any supporting documentation when submitting the dispute.
Is there another option to pay for tolls?
Yes, if you have a Toll Bill you can convert that to an E-ZPass account and save money. Please click here to convert your Toll Bill to an E-ZPass account.
Where are your Customer Service Centers located and what are their hours of operation?
Click here for E-ZPass New York Customer Service Center locations and hours of operation.
What can I do if it is not my vehicle or I disagree with the Toll Bill?
You can dispute the Toll Bill for the following reasons:
  1. You sold your vehicle, you will need to submit a copy of the proof of sale along with the coupon from the Toll Bill, such as a copy of the sales agreement.
  2. Your vehicle was stolen, you will need to submit a copy of the police report along with the coupon from the Toll Bill.
  3. You surrendered your license plate, you will need to submit a copy of the plate surrender receipt along with the coupon from the Toll Bill.
  4. Other, you need submit additional information that supports your reason for disputing the Toll Bill along with the coupon from the Toll Bill.
The coupon is located at the bottom of the first page of the Toll Bill and the information above is listed on the back of the coupon under the section labelled "To Dispute this Toll Bill". If you have any questions, please contact us at 1-844-TBM-8400 (1-844-826-8400).
I just traveled over a Tolls by Mail facility. What do I do?
The registered owner of the vehicle will receive a Toll Bill in the mail in approximately 30 days or less depending on the frequency of travel. The Toll Bill will explain several ways in which you can pay. You can continue to use the Tolls by Mail option on the Henry Hudson and Tappan Zee Bridges.
When is my Toll Bill payment due?
Please pay the Toll Bill in full by the due date. Failure to pay the Toll Bill in full by the due date will result in additional fees and may include violation fees for each unpaid toll transaction.
How do I pay my Toll Bill?
To pay using a credit or debit card, or through your checking or savings account, click here. Other payment options are:
  • Mailing the coupon along with your payment to Tolls by Mail Payment Processing Center, PO Box 15183, Albany, NY 12212-5183.
  • Paying by cash at a local retailer. Click here to find a location near you.
  • Visit an E-ZPass New York Customer Service Center location. Click here for a list of locations and hours of operation.
  • Call the Customer Service Center at 1-844-826-8400.
  • E-ZPass account for New York customers only, click here.
If you lost your Toll Bill, please contact the Customer Service Center at 1-844-826-8400.
Can I pay less than the total amount due on the Toll Bill?
No, you must pay the entire amount listed on the Toll Bill.
Can I pay (resolve) with my E-ZPass account?
If you are an E-ZPass New York customer (Tag number starts with 004, 005, 008, or 013), you can pay (resolve) a Toll Bill immediately online. Click here to resolve your Toll Bill.
E-ZPass customers not serviced by E-ZPass New York cannot pay the Toll Bill using your E-ZPass account. You may pay your Toll Bill online by clicking here, or by using another payment option listed here.
What is E-ZPass and how does it work?
E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers establish an account, prepay tolls and attach a small electronic device to their vehicles. Tolls are automatically deducted from the prepaid account as an E-ZPass customer passes through the toll lane. For additional information, click here to view or download an E-ZPass Guidebook.
How do I sign up for E-ZPass?
There are many ways to open an E-ZPass account:
  1. Complete an application online
  2. Purchase an E-ZPass On-the-Go Tag at a retail location near you
  3. Visit one of the E-ZPass New York Customer Service Center locations
  4. Download an application and fax it to 718-313-9701 or mail it to the E-ZPass New York Customer Service Center, PO Box 149001, Staten Island, NY 10314-9001.
Where can I use E-ZPass?
Click here to see Participating Toll Facilities.
Do I have to open more than one account to use E-ZPass at other toll facilities?
No, only one account is necessary to use E-ZPass at all Participating Toll Facilities.
Do I have to set up a separate account for every car I own?
No, each vehicle should be listed on your application. You may interchange your Tag amongst your vehicles, provided they are the same vehicle class, or you may request a Tag for each vehicle. Only 4 Tags per account are allowed for individual accounts.
Can I open an E-ZPass Account when paying my Toll Bill?
Yes, if eligible, you can convert your Toll Bill to an E-ZPass account and save money. Please click here to login to your Toll Bill account and look for the purple "Open an E-ZPass Account" option. Customers who have outstanding violations are not eligible to convert.
What are the situations in which you can receive a violation at a Tolls by Mail location?
  • An unpaid Toll Bill will escalate to a violation.
  • Insufficient Funds: When your E-ZPass account is below zero and you travel through a toll lane.
  • Class Mismatch: When the vehicle class of the Tag you are using does not match that of the vehicle you are driving.
How can I pay my violations?
You have a choice of several ways to pay your violation notice.
  • Online - pay with a credit/debit card or bank account, click here
  • Mail - send the Violation Notice coupon and payment (no cash) to:
    Violations Processing Center
    PO Box 15186
    Albany, NY 12212-5186
  • Phone - contact 1-800-333-8655 to use our automated voice response system to pay with a credit/debit card or bank account
  • In Person - pay at an E-ZPass Customer Service Center, click here to find a location near you
  • In Person - pay using cash at a local retailer, click here to find a location near you (only available at certain Visa ReadyLink locations, and only available if your Violation Notice has a bar code along the left side of the notice)
New York State Thruway Authority
Port Authority of New York and New Jersey
Triborough Bridge and Tunnel Authority (MTA Bridges and Tunnels)

Why did I receive a Notice of Registration Suspension from the New York State Department of Motor Vehicles (NYS DMV)?

You received a Notice of Registration Suspension because a vehicle registered to you incurred five (5) or more toll violations, at one of the toll authorities listed above, on different days in an 18-month period. As of the date on the Notice, payment for these toll violations was not received from you, or you have not successfully disputed the violations.

I don’t want my registration to be suspended. What do I do?

You may pay the amount due prior to the suspension effective date listed on the NYS DMV’s Notice of Registration Suspension. If payment is received at least five (5) days prior to the suspension effective date, the pending registration suspension will be cleared. If payment is received fewer than five (5) days prior to the suspension effective date, your registration may still be suspended until your payment is processed and the suspension is cleared with the NYS DMV. Visit www.dmv.ny.com to check the status of your registration.

There are several ways to pay your toll violations:

By Mail - send your check or money order (no cash) to: E-ZPass New York, DMV Registration Suspension, P.O. Box 149005, Staten Island, NY 10314-9005.

By Phone - call the E-ZPass Customer Service Center at 718-313-9414 and provide the customer service specialist with the license plate number listed on the Notice of Registration Suspension. Credit card, debit card, and bank account debit are accepted payment methods.

In Person - visit one of our E-ZPass Customer Service walk-in centers. Click Customer Service Center locations for addresses and hours of operation.

Online - at www.e-zpassny.com/payviolation. You can also check the status of a violation or attempt to resolve a violation.

Please know any returned or bounced payments will result in either continuing or re-submitting the suspension request to the NYS DMV.

Why did my vehicle incur toll violations?

Toll violations are issued for the following reasons:

  • The vehicle, for which you are the registered owner, was driven across a toll bridge, tunnel, or roadway without a valid E-ZPass Tag or without paying the toll as required; OR
  • The Toll Bills, which were mailed to you as the registered vehicle owner, were not paid.
Where can I find the amount due for the toll violations?

The amount you owe is shown on each toll violation notice issued to you and the Agency to whom the toll violations are owed. You may also contact the E-ZPass Customer Service Center at 718-313-9414 to speak with a customer service specialist for information on your outstanding violations. A listing of the unpaid violations may be sent to you upon your request.

Could I have other toll violations that are not included with the registration suspension request, but that could lead to another suspension?

Yes, the NYS DMV requires a minimum of 5 violations within an 18-month period to allow a request to suspend your vehicle registration.

I moved and did not update my address with the NYS DMV. What can I do?

If you change your residence, you are required under New York State Law to update your address with the NYS DMV within 10 days of moving. Visit www.dmv.ny.gov to check the status of your registration. You also need to notify the NYS DMV of your address change.

I am not sure these toll violations are my responsibility. What can I do?

You may dispute the toll violations if you believe you are not responsible for them. To do this, contact the E-ZPass Customer Service Center at 718-313-9414 to speak with a customer service specialist regarding your outstanding toll violations and ask for further explanation regarding the dispute process. Please note that all disputes need to be resolved at least five (5) days prior to the suspension effective date listed on the Notice of Registration Suspension. If your dispute is resolved less than five (5) days prior to the suspension effective date, your registration may still be suspended until your suspension is cleared with the NYS DMV. Visit www.dmv.ny.gov to check the status of your registration.

Reasons for requesting a dispute, and documentation to demonstrate that you are not responsible, include:

  • You sold your vehicle associated with the toll violations related to the registration suspension prior to the violation dates. You will need to provide a copy of your proof of sale.
  • You surrendered the license plate associated with the toll violations related to the registration suspension prior to the violation dates. You will need to provide a copy of the plate surrender receipt from the NYS DMV.
  • The license plate associated with the toll violations related to the registration suspension was reported stolen prior to the violation dates. You will need to provide a copy of the police report.
  • The toll violations related to the registration suspension were paid. You will need to provide proof of payment. This could be a copy of a canceled check, money order, E-ZPass statement, or a toll receipt. For checks, please provide copies of both the front and back of the check.
  • For other good cause. You will need to provide any additional information to support your dispute of the violations.
I want to contest the Notice of Registration Suspension with the NYS DMV. What do I do?

Please follow the instructions on the Notice of Registration Suspension you received. All requests for in-person or affidavit hearings must be sent to: Division of Safety and Business Hearing, Room 424A, 6 Empire State Plaza, Albany, NY 12228, not the E-ZPass New York Customer Service Center.

If you think the toll violations that led to your Notice of Registration Suspension are not your responsibility, please see the FAQ “I am not sure these toll violations are my responsibility. What can I do?”

I had a hearing with the NYS DMV, but was told that my registration is suspended. How can I appeal the decision?

Please follow the instructions on the Findings and Disposition for Non-Payment of Tolls you received from the NYS DMV under the "Right to Appeal" section or visit www.dmv.ny.gov. Do not send your NYS DMV appeal request to the E-ZPass New York Customer Service Center.

I paid my toll violations. What do I do next?
Once payment for the toll violations related to the registration suspension is received by the E-ZPass New York Customer Service Center, the NYS DMV will be notified and the suspension will be cleared. If you made a payment fewer than five (5) days prior to or after the suspension effective date, please allow five (5) days for the suspension to be cleared. Visit www.dmv.ny.gov to check the status of your registration.

General Questions
I just traveled over a Tolls by Mail facility. What do I do?
You can pay your toll now by visiting the Pay Toll Now link or the registered owner of the vehicle will receive a Toll Bill in the mail in approximately 30 days or less depending on the frequency of travel. The Toll Bill will explain several ways in which you can pay. You can continue to use the Tolls by Mail option on the Henry Hudson and Tappan Zee Bridges.
How does "Tolls by Mail" work?
Toll Bills will be sent to the registered owner of the vehicle, using the address provided by the relevant state motor vehicle office, an updated address provided by the United States Postal Service, or a customer provided address. Toll Bills will be sent periodically, depending upon your travel frequency and the amount of your accumulated tolls.
I rented a vehicle and drove over a Tolls by Mail facility. How can I pay my toll?
If your travel occurred less than 48 hours ago, you may attempt to pay this transaction by visiting the Pay Toll Now link. Some rental car/leasing companies have E-ZPass accounts so some transactions occurring more than 48 hours ago may have already been charged to the rental car company. In this case, you will be subject to the terms of your rental agreement.
I moved but haven’t updated my address with DMV yet. How can I pay my toll?
If you have already traveled over a Tolls by Mail facility, you can use the Pay Toll Now link to pay your toll using license plate information and date of travel. However, you are required to update your address with the DMV.
Can you send my Toll Bills by email?
Yes, when paying your Toll Bill online or through the paper payment slip, please provide your email address for future trips. We will also use this email address for other important notifications.
I own multiple vehicles. Why am I getting separate Toll Bills for my vehicles?
A common reason for receiving multiple Toll Bills is that the registered owner information is not the same. For example, a married couple registered their vehicles under separate names. You may contact the Customer Service Center to consolidate future Toll Bills. Please note that there is a limit of 4 vehicles for a private customer.
I have an E-ZPass account. Why did I get a Toll Bill?
There are two main reasons why an E-ZPass customer receives a Tolls by Mail Toll Bill instead of the toll transaction posting to an E-ZPass account.
1. A valid E-ZPass Tag was not detected in the vehicle. This can occur when the Tag is placed on the vehicle dashboard, is held by the customer, or the customer forgets the Tag.
AND
2. The license plate number that received the Toll Bill was not listed on the E-ZPass account at the time of the toll transaction. In most cases had the license plate number been listed on the E-ZPass account, the toll would have been posted to the E-ZPass account. It is important that all vehicles using an E-ZPass Tag are listed on an E-ZPass account.

If you are an E-ZPass NY account holder you may be eligible to resolve this Toll Bill online.
E-ZPass Customers Not Serviced by E-ZPass New York: Unfortunately you cannot pay this Toll Bill using your E-ZPass account. You may pay this Toll Bill online at this website and click on Pay Toll Bill above, or mail in your payment using the coupon on the Toll Bill. To avoid future Toll Bills, please add your license plate number(s) and state to your E-ZPass account.

I have already paid my Toll Bills. Where can I go to view the details?
Go to PAY TOLL BILL and enter your Toll Bill number and license plate number. Click on Toll Bill History or Toll Bill Transactions on the left side menu to get to the transaction details.
I received a Toll Bill but it was not my vehicle. What should I do?
Please see the back of the Toll Bill under the "To Dispute this Toll Bill" section and follow the instructions provided. Please be sure to attach any supporting documentation when submitting the dispute.
Is there another option to pay for tolls?
Yes, if you have a Toll Bill you can convert that to an E-ZPass account and save money. Please click here to convert your Toll Bill to an E-ZPass account.
Where are your Customer Service Centers located and what are their hours of operation?
Click here for E-ZPass New York Customer Service Center locations and hours of operation.
What can I do if it is not my vehicle or I disagree with the Toll Bill?
You can dispute the Toll Bill for the following reasons:
  1. You sold your vehicle, you will need to submit a copy of the proof of sale along with the coupon from the Toll Bill, such as a copy of the sales agreement.
  2. Your vehicle was stolen, you will need to submit a copy of the police report along with the coupon from the Toll Bill.
  3. You surrendered your license plate, you will need to submit a copy of the plate surrender receipt along with the coupon from the Toll Bill.
  4. Other, you need to submit additional information that supports your reason for disputing the Toll Bill along with the coupon from the Toll Bill.
The coupon is located at the bottom of the first page of the Toll Bill and the information above is listed on the back of the coupon under the section labelled "To Dispute this Toll Bill". If you have any questions, please contact us at 1-844-TBM-8400 (1-844-826-8400).
When is my Toll Bill payment due?
Please pay the Toll Bill in full by the due date. Failure to pay the Toll Bill in full by the due date will result in additional fees and may include violation fees for each unpaid toll transaction.
How do I pay my Toll Bill?
  • Online - pay with a credit/debit card or bank account, click here
  • Mail - send the Toll Bill coupon and payment (no cash) to:
    Tolls by Mail Payment Processing Center
    PO Box 15183
    Albany, NY 12212-5183
  • Phone – contact the Tolls by Mail Customer Service Center at 1-844-826-8400
  • In Person – pay at an E-ZPass Customer Service Center, click here to find a location near you
  • In Person – pay using cash at a local retailer, click here to find a location near you (only available at certain Visa ReadyLink locations)

If you are an E-ZPass New York customer and want to pay through your E-ZPass account, click here.

If you lost your Toll Bill, please contact the Customer Service Center at 1-844-826-8400.

Can I pay less than the total amount due on the Toll Bill?
No, you must pay the entire amount listed on the Toll Bill.
Can I pay (resolve) with my E-ZPass account?
If you are an E-ZPass New York customer (Tag number starts with 004, 005, 008, or 013), you can pay (resolve) a Toll Bill immediately online. Click here to resolve your Toll Bill.

E-ZPass customers not serviced by E-ZPass New York cannot pay the Toll Bill using your E-ZPass account. You may pay your Toll Bill online by clicking here, or by using another payment option listed here.

Opening an E-ZPass Account

What is E-ZPass and how does it work?
E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers establish an account, prepay tolls and attach a small electronic device to their vehicles. Tolls are automatically deducted from the prepaid account as an E-ZPass customer passes through the toll lane. For additional information, click here to view or download an E-ZPass Quick Guide.
How do I sign up for E-ZPass?
There are many ways to open an E-ZPass account:
  1. Complete an application online
  2. Purchase an E-ZPass On-the-Go Tag at a retail location near you
  3. Visit one of the E-ZPass New York Customer Service Center locations
  4. Download an application and fax it to 718-313-9701 or mail it to the E-ZPass New York Customer Service Center, PO Box 149001, Staten Island, NY 10314-9001.
Where can I use E-ZPass?
Click here to see Participating Toll Facilities.
Do I have to open more than one account to use E-ZPass at other toll facilities?
No, only one account is necessary to use E-ZPass at all Participating Toll Facilities.
Do I have to set up a separate account for every car I own?
No, each vehicle should be listed on your application. You may interchange your Tag amongst your vehicles, provided they are the same vehicle class, or you may request a Tag for each vehicle. Only 4 Tags per account are allowed for individual accounts.
Can I open an E-ZPass Account when paying my Toll Bill?
Yes, if eligible, you can convert your Toll Bill to an E-ZPass account and save money. Please click here to login to your Toll Bill account and look for the purple "Open an E-ZPass Account" option. Customers who have outstanding violations are not eligible to convert.
Violations
What are the situations in which you can receive a violation at a Tolls by Mail location?
  • An unpaid Toll Bill will escalate to a violation.
  • Insufficient Funds: When your E-ZPass account is below zero and you travel through a toll lane.
  • Class Mismatch: When the vehicle class of the Tag you are using does not match that of the vehicle you are driving.
How can I pay my violations?
You have a choice of several ways to pay your violation notice.
  • Online - pay with a credit/debit card or bank account, click here
  • Mail - send the Violation Notice coupon and payment (no cash) to:
    Violations Processing Center
    PO Box 15186
    Albany, NY 12212-5186
  • Phone - contact 1-800-333-8655 to use our automated voice response system to pay with a credit/debit card or bank account
  • In Person - pay at an E-ZPass Customer Service Center, click here to find a location near you
  • In Person - pay using cash at a local retailer, click here to find a location near you (only available at certain Visa ReadyLink locations, and only available if your Violation Notice has a bar code along the left side of the notice)
I received a Violation Notice that I would like to dispute. What should I do?
Complete Section C located on the back of the Violation Notice. Mail to the following address.

E-ZPass Violation Payments and Inquiries
PO Box 15186
Albany, NY 12212-5186

You may also FAX this information to 1-718-313-9701.

I received a notice from a Collection Agency regarding unpaid tolls. What should I do?
You must address any questions regarding this notice directly to the Collection Agency using the number that is referenced on the notice.
Registration Suspension

New York State Thruway Authority
Port Authority of New York and New Jersey
Triborough Bridge and Tunnel Authority (MTA Bridges and Tunnels)

Why did I receive a Notice of Registration Suspension from the New York State Department of Motor Vehicles (NYS DMV)?

You received a Notice of Registration Suspension because a vehicle registered to you incurred five (5) or more toll violations, at one of the toll authorities listed above, on different days in an 18-month period. As of the date on the Notice, payment for these toll violations was not received from you, or you have not successfully disputed the violations.

I don’t want my registration to be suspended. What do I do?

You may pay the amount due prior to the suspension effective date listed on the NYS DMV’s Notice of Registration Suspension. If payment is received at least five (5) days prior to the suspension effective date, the pending registration suspension will be cleared. If payment is received fewer than five (5) days prior to the suspension effective date, your registration may still be suspended until your payment is processed and the suspension is cleared with the NYS DMV. Visit www.dmv.ny.com to check the status of your registration.

There are several ways to pay your toll violations:

By Mail – send your check or money order (no cash) to: E-ZPass New York, DMV Registration Suspension, P.O. Box 149005, Staten Island, NY 10314-9005.

By Phone – call the E-ZPass Customer Service Center at 718-313-9414 and provide the customer service specialist with the license plate number listed on the Notice of Registration Suspension. Credit card, debit card, and bank account debit are accepted payment methods.

In Person – visit one of our E-ZPass Customer Service walk-in centers. Click Customer Service Center locations for addresses and hours of operation.

Online – at www.e-zpassny.com/payviolation. You can also check the status of a violation or attempt to resolve a violation.

Please know any returned or bounced payments will result in either continuing or re-submitting the suspension request to the NYS DMV.

Why did my vehicle incur toll violations?
Toll violations are issued for the following reasons:
  • The vehicle, for which you are the registered owner, was driven across a toll bridge, tunnel, or roadway without a valid E-ZPass Tag or without paying the toll as required; OR
  • The Toll Bills, which were mailed to you as the registered vehicle owner, were not paid.
Where can I find the amount due for the toll violations?

The amount you owe is shown on each toll violation notice issued to you and the Agency to whom the toll violations are owed. You may also contact the E-ZPass Customer Service Center at 718-313-9414 to speak with a customer service specialist for information on your outstanding violations. A listing of the unpaid violations may be sent to you upon your request.

Could I have other toll violations that are not included with the registration suspension request, but that could lead to another suspension?

Yes, the NYS DMV requires a minimum of 5 violations within an 18-month period to allow a request to suspend your vehicle registration.

I moved and did not update my address with the NYS DMV. What can I do?

If you change your residence, you are required under New York State Law to update your address with the NYS DMV within 10 days of moving. Visit www.dmv.ny.gov to check the status of your registration. You also need to notify the NYS DMV of your address change.

I am not sure these toll violations are my responsibility. What can I do?

You may dispute the toll violations if you believe you are not responsible for them. To do this, contact the E-ZPass Customer Service Center at 718-313-9414 to speak with a customer service specialist regarding your outstanding toll violations and ask for further explanation regarding the dispute process. Please note that all disputes need to be resolved at least five (5) days prior to the suspension effective date listed on the Notice of Registration Suspension. If your dispute is resolved less than five (5) days prior to the suspension effective date, your registration may still be suspended until your suspension is cleared with the NYS DMV. Visit www.dmv.ny.gov to check the status of your registration.

Reasons for requesting a dispute, and documentation to demonstrate that you are not responsible, include:

  • You sold your vehicle associated with the toll violations related to the registration suspension prior to the violation dates. You will need to provide a copy of your proof of sale.
  • You surrendered the license plate associated with the toll violations related to the registration suspension prior to the violation dates. You will need to provide a copy of the plate surrender receipt from the NYS DMV.
  • The license plate associated with the toll violations related to the registration suspension was reported stolen prior to the violation dates. You will need to provide a copy of the police report.
  • The toll violations related to the registration suspension were paid. You will need to provide proof of payment. This could be a copy of a canceled check, money order, E-ZPass statement, or a toll receipt. For checks, please provide copies of both the front and back of the check.
  • For other good cause. You will need to provide any additional information to support your dispute of the violations.
I want to contest the Notice of Registration Suspension with the NYS DMV. What do I do?

Please follow the instructions on the Notice of Registration Suspension you received. All requests for in-person or affidavit hearings must be sent to: Division of Safety and Business Hearing, Room 424A, 6 Empire State Plaza, Albany, NY 12228, not the E-ZPass New York Customer Service Center.

If you think the toll violations that led to your Notice of Registration Suspension are not your responsibility, please see the FAQ "I am not sure these toll violations are my responsibility. What can I do?"

I had a hearing with the NYS DMV, but was told that my registration is suspended. How can I appeal the decision?

Please follow the instructions on the Findings and Disposition for Non-Payment of Tolls you received from the NYS DMV under the “Right to Appeal” section or visit www.dmv.ny.gov. Do not send your NYS DMV appeal request to the E-ZPass New York Customer Service Center.

I paid my toll violations. What do I do next?

Once payment for the toll violations related to the registration suspension is received by the E-ZPass New York Customer Service Center, the NYS DMV will be notified and the suspension will be cleared. If you made a payment fewer than five (5) days prior to or after the suspension effective date, please allow five (5) days for the suspension to be cleared. Visit www.dmv.ny.gov to check the status of your registration.