E-ZPass New York Customers (tag # starts with 004,005, 008,or 013): You can resolve the Toll Bill immediately online. Click RESOLVE TOLL BILL.
Received a Toll Bill but you are an E-ZPassNY customer?
There are two main reasons why an E-ZPass customer receives a Tolls by Mail Toll Bill instead of the toll transaction posting to an E-ZPass account.
A valid E-ZPass tag was not detected in the vehicle.
Common reasons why this occurs is the tag was placed on the vehicle dashboard, was held by the customer, or the customer forgot the tag.
The license plate number that received the Toll Bill was not listed on the E-ZPass account at the time of the toll transaction.
In most cases had the Plate been listed, the toll would have been posted to the E-ZPass account. It is important that all vehicles that you plan on using your E-ZPass Tag with are listed on your E-ZPass account.
How to Enter Your License Plate Number
Regular License Plates
Enter the letters and numbers that appear on the license plate with no dashes or spaces.
Plates That Start With Vertical Letters
Custom license plates sometimes have letters arranged vertically in front of the number. These vertical letters are part of the license plate number. If you have a plate with letters in front, enter the vertical part of the plate number first, then the rest of the number.
For example, DAV999 is the number of this license plate:
Plates That End With Vertical Letters
Sometimes the vertical part is after the number. In this case, enter the number first, then the letters top to bottom. Just remember: left to right, top to bottom.
For example, 234HT is the number of this license plate:
Plates That Require Plate Type/Registration Class
Sometimes we require your license plate type/registration class along with your license plate number. NY residents can locate their three character registration class on the registration document above the plate number.